Server 2012 R2 Random Crashes Reported by Several Users

Found a bug or something that needs fixing?
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jhoveland
Posts: 1
Joined: Wed May 11, 2016 4:29 am

Server 2012 R2 Random Crashes Reported by Several Users

Post by jhoveland »

OS: Windows Server 2012 R2 Standard
Ver: Explorer++ 1.3.5.531
This is the first version of Explorer++ we are trying to use.

I cannot find any pattern in actions causing this crash. Some users say they aren’t even using it at the time, some are scrolling, some are selecting.

I have been getting several complaints from a couple users stating that Explorer++ crashes several times a day. Does anyone know how to resolve this?

I included the last dmp file, but it seems to be a 0b file? Do I need to turn on logging or something?

Here’s the event log entry for the most recent one:

Log Name: Application
Source: Application Error
Date: 5/10/2016 10:20:37 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: -----------------
Description:
Faulting application name: Explorer++.exe, version: 1.3.5.531, time stamp: 0x510e3885
Faulting module name: Dbghelp.dll, version: 6.3.9600.17787, time stamp: 0x551b69ca
Exception code: 0xc0000005
Fault offset: 0x00000000000d3dd7
Faulting process id: 0x224c
Faulting application start time: 0x01d1aacea1b65cb2
Faulting application path: D:\Program Files\Explorer++\Explorer++.exe
Faulting module path: C:\Windows\SYSTEM32\Dbghelp.dll
Report Id: bf14c6d0-16c2-11e6-8300-005056802685
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-05-10T15:20:37.000000000Z" />
<EventRecordID>155179</EventRecordID>
<Channel>Application</Channel>
<Computer>CORPXA3.AMES.corp</Computer>
<Security />
</System>
<EventData>
<Data>Explorer++.exe</Data>
<Data>1.3.5.531</Data>
<Data>510e3885</Data>
<Data>Dbghelp.dll</Data>
<Data>6.3.9600.17787</Data>
<Data>551b69ca</Data>
<Data>c0000005</Data>
<Data>00000000000d3dd7</Data>
<Data>224c</Data>
<Data>01d1aacea1b65cb2</Data>
<Data>D:\Program Files\Explorer++\Explorer++.exe</Data>
<Data>C:\Windows\SYSTEM32\Dbghelp.dll</Data>
<Data>bf14c6d0-16c2-11e6-8300-005056802685</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
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